Please refer to our product turnaround time page for more information:
Product Turnaround Times
Frequently Asked Questions:
- The HUM Pristine (along with whatever customisations you may have selected)
- Included accessories (earwax removal tool, case and stock cable)
- 1st set of ear impressions (ear moulds) done at our partnering audiologist, The Hearing Centre
- All shipping costs involved for the transport of your ear impressions to HUM and your HUM Pristine to us
- Shipping costs of sending your product back to HUM for refits/repairs
- Premium customisation options
- Subsequent sets of ear impressions done for any refits should it be required, even if the error is on the audiologist's side.
- Repair costs for damages not covered by HUM
Apart from the points listed above, NO! As mentioned above, the cost of ear impressions and shipping will not be factored in as an additional, hidden cost. It our goal to be as transparent with regards to the price you pay for your HUM Pristine.
You’ll have to wait for 6-10 weeks. This includes the building time of 4-8 weeks, as well as shipping time of 2 weeks to and fro HUM.
HUM warrants your Pristine from manufacturing defects for a period of 1 years. There is a 30 day warranty against fit issues.
Having more drivers in an in-ear monitor increases mismatching of drivers. Driver matching is always necessary and having more drivers tends to lead to a larger difference between L/R channels resulting from the presence of more electronic components i.e. resistors, and drivers may not be perfectly volume matched. Soldering, and uncertainty in manufacturing tolerances of other components also contributes to unmatched frequency response.
Frequency response of a US$1350 custom in-ear monitor product
Notice the almost 10dB drop at 3.5kHz
Frequency response of a US$1099 custom in-ear monitor product
Notice the spike at 6.5kHz
While a smooth frequency response curve may not guarantee good sound quality, it will point out that the product doesn't have flaws.
In the case of the HUM Pristine, less may be more..
Frequency Response of HUM Pristine
Smooth frequency response curve with no crest or trough
Average human equal loudness curve for reference
The performance of a ceramic capacitor is affected by temperature, voltage and frequency. It is common for the capacitance to decrease by 10-20% over time, which is fatal to the performance of its original role, which is the cutting off of frequencies. Despite higher costs, film and electrolytic capacitors are always a superior choice, where good temperature stability and AC response are always guaranteed.
This is a common question from audiophiles. We have tried almost all available capacitors, but WIMA doesn’t perform well (low profile series) on crossover application, whereas MKP10 can’t be inserted into the earphone.
While there are hundreds of electrolytic capacitors that fits our requirements, many of them sounds weird, including some high grade 'audiophiles series' products. We removed the sleeves of capacitors to keep it confidential, and as long as it performs well and works, why care?
Anything in the signal path including solder, connectors and IEM cables do, so of course the internal wires makes a difference!
After countless of comparisons, connectors made by Amphenol sounds better.